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Roles & Responsibilities
- Technical support by phone or email.
- Receive technical support request forms and send them to the relevant technicians and then follow up until the task is completed.
- Create a user account and password for academic, non-academic and student staff.
- Deletion of the user account for the resigning staff and the graduate students and the transfer from the university.
- Provision of a DUSIS account for students and staff.
- Management of computer labs and classrooms.
- Providing technical assistance to faculty members, staff and students.
- Take care of maintenance of old and new devices.
- Installation and processing of computers and software downloads.
- Diagnose and solve problems with hardware \ software errors.
- Provide a workshop for new students on how to access the domain (DUSIS) and how to use it.
- Continue and update the university virus protection system.
- Technical support during the testing periods and recording materials.
- Periodic reports of the number of computers, printers and other devices in the university.
- Technical support for information systems in the university library.
- Any other duties requested by the Department Director.
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